Falling Star Pavilion refund terms
This policy applies to purchases made through the Starfall website or completed with the Falling Star Pavilion store team. It covers paid Diamond packs, purchased store credit, and other digital Starfall items.
When a refund may be available
Contact us within 14 calendar days of purchase. We will review requests involving:
- An unused Diamond pack or other unused digital purchase.
- A duplicate charge or an incorrect amount.
- A paid purchase that was not delivered to the correct Discord account.
- An unauthorized purchase reported promptly by the account holder or payment-method owner.
- A product that materially differs from its description at the time of purchase.
Submitting a request does not guarantee approval. We may need to confirm purchase records, delivery status, and whether the digital benefits were used.
What is generally non-refundable
Except where required by law, refunds are normally unavailable for:
- Diamonds or digital items that have been spent, consumed, transferred, exchanged, or used.
- Redeemable codes or store credit issued free of charge as an event reward, promotion, gift, moderation adjustment, or goodwill credit.
- Purchases made more than 14 calendar days before the request.
- Requests based only on a change of mind after digital benefits have been delivered and used.
- Loss of access caused by enforcement of the Starfall or Falling Star Pavilion community rules.
How to request a refund
Open a support request in the Falling Star Pavilion Discord and include:
- Your Discord username and the account that received the purchase.
- The purchase date, item or Diamond pack, and amount paid.
- The receipt, transaction reference, or order identifier.
- A short explanation of the problem and the resolution you are requesting.
Do not provide a full credit-card number, bank password, authentication code, or other sensitive payment credentials.
Review and processing
We aim to acknowledge requests within five business days. If approved, the associated Diamonds, store credit, or digital items may be removed from the account before the refund is issued. Refunds are sent to the original payment method whenever possible. Your payment provider may require additional time to post the funds.
If only part of a purchase remains unused, we may deny the request or offer a partial remedy when appropriate and technically possible.
Chargebacks and permanent account enforcement
Initiating a chargeback or payment dispute for a Starfall purchase will result in the Discord account associated with that purchase being permanently banned from the Falling Star Pavilion Discord server. Access to the linked Starfall game account and services may also be permanently removed, and any Diamonds, store credit, or digital items connected to the disputed payment may be revoked.
If you believe a payment was unauthorized, duplicated, incorrect, or not delivered, contact support promptly whenever possible so we can investigate before a chargeback is filed. This enforcement rule does not exclude or replace any consumer right or remedy that cannot legally be waived.
Consumer rights and policy changes
Nothing in this policy excludes, restricts, or replaces a consumer right or legal remedy that cannot be waived under applicable law. Where this policy conflicts with a mandatory legal requirement, that requirement controls.
We may update this policy for future purchases. The version in effect when a purchase was made will normally govern that purchase, unless a legal requirement says otherwise.